Welcome to the world of being an IT manager. And, no, this hasn't gotten easier now that we're all working from home due to the pandemic. It's a misty five o’clock in the morning, and suddenly a few key servers on your network go down. You're busy sleeping, so you don’t find out about it until your users get in and raise a fuss. By the time you arrive, your boss is frothing at the mouth and you're looking for somewhere to hide.
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